Companies are Listening

Companies are listening to what you have to say about them in the world wide web. In my previous post, “I Failed the Xdrive Security Check“, I posted about my experience struggling to get pass the security check when I was registering for Xdrive. Xdrive was listening and posted a comment on that blog post.

Xdrive was nice enough to contact me about my problem and this is what they had to say:

“Hi Michael –

I wanted to thank you for trying out the Xdrive product, and for your persistence in working through a rather difficult CAPTCHA to complete your registration. All of us on the Xdrive team have felt that our security challenge can be far too difficult to recognize at times, and we’re actively working on a new registration flow that *does* allow the user to request a new set of images when they run into this particular problem. The new system should be in place in early/mid June.

Now that you’ve made it through the registration, I hope that you and your colleagues find that the Xdrive family of products meet all of your online storage needs.

Cheers,
The Xdrive Product Team”

To the Xdrive Product Team I appreciate the time and effort put into contacting me by commenting on my blog. It’s good to know that companies are listening to what people have to say and in this situation Xdrive does recognize that there is a problem.

This is my first time having an experience like this after writing about a problem that I experienced with a companies service, but Adam has had two other occasions when this has happened to him with Feed Burner and Paypal.

Knowing what people are saying over the internet about their company can be very valuable information to better your business and make your customers happy. I know one simple way to see what people are saying about your company on the internet and it’s through Google Alerts. Enter a search term and fill in some other criteria and enter an email address then you’ll receive email notifications of Google’s latest web results for what you entered.

Simply signing up for some alerts, you can be in the loop on what people are saying about your company on the net. Listen to the net and you might detect a problem early or jump on a new opportunity.

Xdrive thank you for listening.